Learning Leaps Part 1: Tips for creating a culture of learning in the workplace

16 months ago, I made the decision to make a huge leap in my learning career and move into Product Management. With the transition, I’ve discovered that one of my favorite parts of the role is speaking directly with technology and learning leaders, in addition to learners themselves.

I’ve conducted hundreds of research interviews over the past year and one of the major themes I’ve heard from tech and learning leaders is about their desire to create a culture of learning inside of their organization. This should come as no surprise to many practitioners in the field as the phrase culture of learning has become synonymous with increased employee retention and engagement inside of today’s organizations.

That’s why for this weeks Learning Leaps, I’ll be taking a deeper look to identify what exactly a culture of learning is and provide some tips you can take to get started creating one inside of your organization.

A Culture of Learning: Defined

It’s no secret that technology has had a major impact on today’s workforce. It has changed everything from the way we work, how we work, and where we work; inevitability impacting how we learn and perform on the job. Gone are the days that learning takes place in the form of a single training event. The paradigm has shifted to supporting employees during the flow of work. Thats why it’s more important than ever that organizations support a culture of learning for their employees. A culture of learning is one where employees continuously seek, share, and apply new knowledge and skills to improve their individual and organizational performance. Ideally, an organization should have values, practices, and processes that supports this for their employees.

A culture of learning can look different depending upon the type of organization. Despite this, I’ve noticed some reoccurring trends that have come up in my conversations with customers during my time at Pluralsight. Below are a few tips to help get you started creating a culture of learning inside of your organization.

Tips for Creating a Culture of Learning

Build a foundation of trust

The foundation to any great culture depends on the basis of trust. If you don’t have trust, all other efforts are fruitless. That’s why if you’re building a culture of learning inside of your organization, the first step is to ensure that it’s safe for all your employees (regardless of rank) to make mistakes.

One of the main company values at The Predictive Index, is errors of action are better than errors of inaction. During my 3.5 years there, hearing this phrase empowered employees like myself to dive steadfast into challenges no matter how large the size. If mistakes we’re made along the way, we celebrated them and shared lessons learned with others. I frequently witnessed executive level employees get in front of the entire company and share stories about how projects went awry and how they might approach things differently moving forward. This cultural value of trust and vulnerability is one key element to building a culture of learning and should be embodied at every level of the organization.

Empower learners to take control of their professional development journey.

I’m a big advocate of the belief that career ladders are becoming somewhat obsolete. Employees are no longer staying in traditional career paths for 20-30 years. Rather, it’s more common to see employees do career pivots. Take me for example, after 8 years as a learning experience designer, I decided to take a leap and move into a Product Management role. I was able to bring skills from my previous role and apply them to my new position. I also had many skills I’ve had to pick up along the way.

During my time at Pluralsight, I’ve spoken to many learners looking to expand their technology skills in hope of transitioning into a new career. Thats why it’s important for organizations to empower their employees to take control of their personal learning paths. The employees themselves are the ones who know what skills they’re looking to expand and grow. As learning practitioners and managers, we can learn these by simply speaking directly with learners, either through 1:1 conversations or surveys.

Arm managers with coaching skills

Managers are often on the front lines helping their employees learn the skills they need in order to perform on the job. In organizations where there is a culture of learning, managers have the opportunity to adopt a coaching approach to managing. A coaching approach means enabling employees to identify problems, brainstorming solutions, and empowering them to success. This means that as learning practitioners, we need to equip managers with techniques on how to provide feedback. This could be in the form of discussion guides or reflective questions to help guide their conversations with employees.

Encourage expertise and mentorship

One of the biggest challenges organizations experience related to learning experiences is creating actual content and materials. One of the biggest untapped resources are subject matter experts (SMEs). SMEs are often passionate about a skill or topic area and enjoy sharing their experiences with others. Pull these individuals into your initiatives and empower them to share their knowledge with others. At Pluralsight, we actually rely on our network of Authors to create content for learners looking to expand their technology skills. I’ve also talked to many organizations that have even created mentorship programs where experts are paired with beginners as they begin developing skills in a particular subject area.

Set aside time to learn

One of the biggest struggles I’ve heard from many of Pluralsight’s customers is their inability to find time to learn. With an increase on their demand for time and growing responsibilities on the job, who can really blame them? If you’re a part of an organization, developing a learning culture, you must be an advocate for learning time. Your employees should feel empowered and encouraged to take time out of their day to brush up on their skills. My team at Pluralsight blocks off 4 hours of learning time at the same time each week to do just this. This ensures that everyone knows they have the time they need to continue skilling up in areas that matter to them.

Make learning accessible

Modern workplace learning means recognizing that learning is a continuous process that happens in the flow of work. As learning practitioners, this means that we need to make learning content as accessible as possible to meet learners where they are, rather than making them to come to us. This might mean adopting an on-demand learning platform that allows employees to engage in learning experiences when they want to.

If you have a learning technology platform, it might mean choosing a solution that optimizes the learner experience like mobile access and single sign on. This could also mean supporting informal learning methods like learners sharing articles or chatting about new topics or skills. Overall, the learning experience should be intuitive, not arduous.

Support social learning

By our very nature, humans are social creatures. We naturally love to chat about our ideas, share resources, and hear other perspectives. As learning practitioners, we should nurture these qualities inside of our organizations. One of my favorite examples of social learning is being carried out by my favorite supermarket chain, Wegmans. During Pluralsight Live 2019, Scott Root shared insights about how Wegmans hosts monthly challenges, hackathons, and coffee hours with employees who engage in their Developer Fitness program. These social learning experiences led to increased employee satisfaction and skills acquisition across those involved in the program.

Encourage stretch opportunities for employees

One great practice that organizations with a culture of learning often do is provide stretch opportunities for employees. This means providing employees with a safe environment to fail or test out their new skills. In many of the organizations I’ve worked at, I’ve often been placed on a tiger team where I’m able to attack a large business problem for the organization. These projects have always provided me the opportunity to stretch myself and become more confident in my new found skills. This approach could also be formalized in the form of supporting career transitions and allowing internal mobility for employees inside of your organization.

Do you have any tips for others on how to encourage a culture of learning inside of their organization? Post them in the comments below!

Be sure to check out next week’s Learning Leaps where we’ll be diving into what collaboration looks like when creating learning products.

Introducing Learning Leaps: Lessons learned while creating learning products

A little over a year ago, I decided to take a huge leap in my career. After spending nearly 7 years in the learning industry, I decided to make the transition into a formal Product Management role.

The decision to move into Product Management was strategic on my part. I had spent the past 8 years designing and delivering learning experiences that were offered as a product or service for the audiences I serving. As time went on, I found myself adopting an iterative approach to learning that was rooted in learning experience design and research. I identified the overlap between the instructional design and product development processes and how they were both focused on identifying and solving problems. Over time, I desired more and found myself inching towards the world of user experience and product management.

So during August 2018, I decided to finally take the leap and switch roles. With the transition, I knew I wanted to focus on gaining the skills and expertise that wouldn’t have been afforded to me in a traditional learning role. These included:

  • deeper knowledge and experience with the inner workings of the business
  • setting the vision and strategic direction of a learning product
  • making data-informed decisions including conducting discovery research and creating hypothesis tests for experimentation
  • and inspiring and leading others

I’ve been in Product Management for 16 months now and I can say that it’s been one of the most difficult and rewarding experiences of my life. I’ve learned a ton personally and professionally and my overall approach to learning has changed.

With the transition, I’ve discovered that one of my favorite parts of the role is speaking directly with technology and learning leaders, in addition to learners themselves. I’ve conducted hundreds of research interviews and have heard stories from organizations about their desire to create a culture of learning, how they’re preparing employees for their roles, and promoting ongoing skill development. I’ve also heard learners talk about their motivations for continuous life long learning including their need to provide for their families and their desires to move up in their careers.

All in all, these conversations have reinvigorated my passion for learning. They have also exposed to me the opportunities we have as practitioners, learning providers, and the industry as a whole.

So I’ve decided to take the leap once again and bundle some of the lessons I’ve learned over the past 16 months into a series called Learning Leaps. Each week, I’ll be sharing about a topic I’ve encountered during my transition. My goal is to give back to the community that has given me this opportunity in the first place. Thank you for coming along this journey with me and I hope you find the lessons shared both inspiring and helpful.

With gratitude,

Roberta

5 tips for getting started with online meditation

This week marked my final week of the Mindfulness Based Stress Reduction (MBSR) course that I’ve been taking through Brown University. As I look back and reflect on the past 8 weeks, I’m so grateful for the tools, resources, and relationships that the program has brought into my life.

For those unfamiliar with MBSR, it is an 8 week evidence-based secular mindfulness training program that focuses on helping people with stress, anxiety, depression, and pain. MBSR uses a combination of mindfulness meditation, body awareness, and yoga to help students explore patterns of behavior, thinking, feeling, and action. The program was originally developed in the 1970s at UMass Medical Center by Jon Kabatt-Zin. Since then, it has continued to grow all over the world and many attribute the MBSR program as a major reason for mindfulness being in the mainstream today.

Personally, I have been practicing mindfulness meditation on and off for the past ten years and have a long-term dream of being a meditation teacher. I decided to sign up for the formal MBSR program to help me solidify my daily practice and take the first step towards my teacher certification.

When looking at the program at Brown, I noticed that they offered an online virtual version and couldn’t help but be intrigued. With my background in virtual learning and education, I wanted to see what the experience was like and whether they could be able to replicate the feeling of a meditation class in an online environment.

After signing up, I discovered the course took place on Tuesday evenings from 6 – 8:30pm over zoom. Yes, you read that right, the class would be 2.5 hours long and take place all virtually. I immediately started swinging between extreme excitement and pangs of anxiety about whether I would be able to make it through the full 8 weeks.

[Full disclosure: I am not only your average tech worker who constantly shifts between 10 tabs in my web browser at all times, but I also have ADHD which makes it next to impossible to sit in a place for multiple hours at a time].

Despite my inner voice, telling me there was no chance I’d be able to make it through such an extended period of time meditating, albeit, virtually. I am happy to share that I made it to the other side! Online meditation is a great option for people who are unable to physically get to a meditation studio or class but want to form a community with others.

Below are some tips for anyone interested in getting started with virtual meditation classes:

Carve out a space for yourself: One of my favorite things about attending an in-person meditation class is entering into a peaceful environment with little to no distractions.

An example meditation space at The Shambala Center in Toronto

When you’re taking an online meditation class you physically don’t have to go anywhere, thats why it’s important to create a peaceful environment to practice in. I found it really helpful to carve out a tiny space in my home office that I used during the live online sessions and my personal practices. I tried to eliminate distractions as much as possible by putting my cellphone in another room and making my Zoom window as big as possible to help dial down the urge to surf the internet during class. At one point I also had to end up locking my cats in another room because our kitten decided to do a dive bomb on top of my keyboard during our live class. While it’s unlikely you’ll have to deal with flying cats during your online meditations, I definitely cannot recommend enough eliminating distractions in your personal space as much as possible while taking an online meditation class.

Dress comfortably: Whether it’s a 2.5-hour long meditation class or a quick 10-minute sitting practice, the right clothes can have a huge impact on your ability to get comfortable and relax. I found myself gravitating towards my comfy jogger pants, shirt, and sweatshirt since my body temperature oscillates between freezing and warm when I meditate. Find out what you are most comfortable in during your sessions and rock it!

Connect with your peers: To my surprise, despite the MBSR course taking place virtually there were many opportunities to connect with others in the course. During each class we were introduced to a different type of practice. After the lesson, we had time to apply it together as a group, had group discussions, and smaller break out sessions. The discussions gave us time to reflect on our experiences and share stories on what thoughts, feelings, and sensations arose for us during the practice. At first it felt a little odd talking to a group of 20 other people I’ve never met before about how I was feeling, but that quickly faded away. Everyone in the class quickly formed connections and shared stories about their experiences. I cannot emphasize enough how much I learned from my fellow students, I miss them already.

My fellow classmates from the MBSR course!

Listen to your body, it’s okay to take a break: At the beginning of our 8-week course, our meditation teacher told us that the format of the course didn’t incorporate breaks, however if we found ourselves needing to step away for a few minutes throughout our time together we were okay to do so. I definitely took this to heart, especially during the first few weeks of the course. I would get up at least 2-3 times per session to get water or just stretch. After coming back, I found myself refreshed and better able to participate in the practices and discussions.

Be kind to yourself: Whether it’s your first time practicing or you’re a long time practitioner, it’s important to be kind to yourself throughout your meditation experience. At it’s very core, meditation, is the act of noticing. If you ever find your mind drifting off during your practice, gently notice, and bring your attention back to your anchor. The very act of noticing this happening is your practice.

Looking back over the past 8 weeks, I am so grateful for my time in the online class. I was able to become more structured in my personal meditation practice, learn new techniques, and connect with others from all around the world. Do you have any meditation tips for beginners getting started in online meditation? Post them in the comments below!

Lessons Learned from DevLearn 2019

Last week I attended The eLearning Guild’s DevLearn conference in Las Vegas, NV. It was my second time attending the event (my previous visit was in 2016). For those who haven’t attended a DevLearn conference before, it is a 3 day event where practitioners in the industry gather to discuss industry trends, best practices, and tips and tricks. On top of all of that, the guild also offers 2 days of pre-conference workshops for those looking to expand their skills even more.

Overall, I’m a big fan of the guild events. They’re actually my favorite in the industry to attend. It’s a great opportunity to connect with others, see what their working on, and share stories. I always come back with key nuggets that I cant wait to share with my team. This trip was no exception, below are a few highlights from the trip:

I LOVE my learning network!

First and foremost it must be said. I love my learning network! At this years DevLearn, I was able to meet some amazing people that I’ve been chatting with online for years now (like Tim Slade, Cara North, and Nick Floro).

Spending time with Matthew Pierce & Cara North at Demo Fest

I spent time with some of my former teammates at The Predictive Index. I also met others who are creating learning experiences for industries completely different than mine, such as emergency response and law. It is an amazing experience when you’re connect with others who share the same passion as you. You’re able to learn from their each others experiences, discuss differences, and challenges. It just goes to show how much of a common thread learning and education truly is.

Industry Trends

Overall, I attended about 15+ sessions over a span of 3 days and noticed some trends occurring in the industry:

AI is coming and as learning professionals we need to adapt.

There was a-lot of talk about whether AI is going to take over the future of work or not. This was definitely highlighted by the fact that one of the main keynoters was Sophia, the Robot. The key takeaway from these discussions is that AI will absolutely transform the way we do our work. It has the potential to automate many of the manual processes we do in our work , like capturing screenshots, creating step by step instructions for job-aids, helping write assessment questions, and curating learning content. As practitioners, this will leave us with time to do more of the creative work we love – YAY!

The rise of Learning Data is here!

With the rise of xAPI over the past few years, many in the industry are beginning to think more critically of their learning data. In total, there were over 13 sessions focused solely on data and measurement! I actually attended a pre-conference workshop with Sam Rogers of SnapSynapse about How to Make Better Training Decisions with Your Learning Data.

One of the major takeaways I got from Sam’s session is that in order to truly track the impact of our learning interventions, we need to take time from the outset to identify the outcomes and behaviors were looking to change. If we don’t know this, how will we know if were successful?

Additionally, one major area is the collection of data but what happens next? This is where the beauty of storytelling comes in. As practitioners, we need to think about the what our stakeholders care about, what decisions are we trying to influence with our data, and what is the best way to convey this to them?

There is a difference between learning strategy and product strategy

By far, the biggest takeaway for me came during Frank Nguyen’s guided panel discussion on Transforming from Learning Professional to Learning Leader. Frank and the panel highlighted the importance that as learning leaders we need to force others to think about the instructional strategy rather than immediately jumping to solutioning. This means identifying the true performance problems taking place, advocating for the learners and their needs, and determining an instructional strategy and experiences that support that. Learning is not simply defined by one up learning events but rather an entire ecosystem and all of their parts working together.

Overall, DevLearn was such a great experience. I’m so grateful to meet many of my friends in person. I can also say, i’m really happy to be home in my introvert cave with my cats. I look forward to seeing everyone at Learning Solutions in March 2020!

2018 Year in Review

Believe it or not, December is in full swing. I feel like I just finished writing my 2017 Year in Review post and here we are once again. I say it all the time, but where has the time gone?

Every year, I set personal and professional goals for myself. It’s the perfect exercise for me to pause and reflect on where I’ve been and figure out where I’d like to go moving forward. I do some check in’s throughout the year to see how things are going but now that it’s December it only seems right to take a peek at how the year really went down. I’m still in awe of everything that I accomplished (personally and professionally). I have a ton of wins but here are some highlights for the year:

 

I got my level 2 reiki certification

This past February, I took the next step in my journey with reiki and got Level 2 Certified in the Usui System. Reiki has transformed my life and my love has only grown over the past year. I ended up offering my services during my lunch break to my coworkers at the office in order to get more practice. During the summer, I also ended up doing a mentorship with my reiki instructor.

 

I presented at my first conference

During 2017, I submitted a proposal to present at The eLearning Guild’s Learning Solutions conference in Orlando, FL. Much to my surprise it was approved! The event took place this past March. It was my first ever conference presentation and I remember being absolutely terrified! During my session, Adopting the Performance Support Mindset, I shared my journey implementing performance support at The Predictive Index. It was such a great opportunity to connect with others looking to implement performance support solutions. The audience was so receptive – it made me wonder why I was even nervous in the first place. I have a feeling it won’t be the last time I present at a conference.

 

I made my side consulting gig more official

During 2017, I took on my first consulting gig by partnering with my friend Steve Seinberg from Arrow in Flight. This year, I wanted to take it to the next level. I ended up reaching out directly to a potential client and getting the gig! I love providing product, learning, and UX services to companies related to health, wellness, and technology. I also got some great feedback along the way. I hope to continue to grow my consulting services over the next few years.

 

I learned how to say goodbye

The most difficult decision of the year was deciding to step away from my post at The Predictive Index after 3.5 years. I felt so strongly about taking the next step in my professional life that I decided to give 2 months notice to my boss without even having a job lined up. Talk about a risk! My family definitely wasn’t happy with the decision but I told them that something good would be on the horizon soon. Little did I know, just what was in store next!

 

I won a 30 under 30 award!

A week after I gave notice to my boss, I found out that I was being recognized in the 30 under 30 group at Elliot Masie’s Learning 2018 event. It was just what I needed to feel more confident about the unknown path ahead. This past November, I attended the event in Orlando, FL. It was such a great opportunity! I got to meet with 29 other learning leaders and we even received an entire day of leadership development with the program.

 

I completed my graduate certificate at Boise State

In January 2016, I embarked on the path to complete my Masters in Organizational Performance and Workplace Learning (OPWL) with Boise State. At the same time, I also decided to sign up to complete a Graduate Certificate in Workplace E-Learning and Performance Support as an add-on with the program. Over the past 2 years, I’ve been tirelessly chugging along with my studies, completing one course per semester while working at the same time.

This past summer, I finished the final course in the graduate certificate program! Receiving my certificate in the mail gave me some much needed encouragement to finish out the last 2 semesters of my masters program strong.

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I became a Product Manager at Pluralsight

A month after I gave notice at my job, I accepted a position as Role IQ Product Manager at Pluralsight. Transitioning over to Product Management was a decision that came after countless months of research and self reflection. And once again, I have no idea why it took me so long to make the leap. But things always happen when they’re meant to.

I just finished up my first 2 months at Pluralsight and in that time, I’ve seen myself grow in ways I never imagined. I’m so excited to see where the next few months take me in my role.

 

I learned an important lesson about work-life balance

A week before starting my new role at Pluralsight, I ended up falling down the stairs on the way to meet my new team members in the office. I fractured my ankle and tore 2 ligaments. I had to have surgery and was unable to put any weight on my ankle for 2 entire months. The experience gave me no other choice but to rest (a blessing in disguise). For the past two years, I was juggling working full time and grad classes and essentially making no time for rest.

The time was just what I needed to reflect, reset, and let my body heal. I am nowhere near out of the clear. I will likely need to have an additional surgery to remove screws from my ankle and months of PT until I can engage in my usual activities again. As of 3 weeks ago, I started walking again for the first time and I have a renewed sense for gratitude for things that everyone take for granted such as walking.

 

Looking ahead

To say this year was a journey is quite an understatement. I am so proud of where this year has taken me. I’m already thinking ahead to what 2019 will bring, but before then I’m looking forward to enjoying the holidays with my friends and family. See you on the other side of the new year!

The Introvert’s Guide to Creating Learning Products: The First 60 days

I say it all the time, but I cannot believe how fast time flies! I started my new role as Product Manager of Pluralsight’s newest product, Role IQ, over 60 days ago!

The move to product management was a very meticulous decision on my part. It took over 6 months of research, networking, interviewing, and a lot of introspection before finally deciding to take the leap to an official PM role. Now with 60 days in the bag, I’m so happy that I decided to make the move. Sometimes I wonder why I didn’t do it sooner, but then I remember that things always happen in the time they’re meant to.

 

Off to a rough start

The transition to Product Manager didn’t happen as smoothly as I would’ve liked. A week before my start date, I was scheduled to head into the office to meet some of my new team members. On the way out of the house, I ended up falling down 6 stairs. After falling, I lifted up my leg and noticed my ankle facing the opposite direction. OUCH! A trip to the ER and a dozen X-rays later, I found out my prognosis: a fractured ankle and  3 torn ligaments.

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Left: Immediately after the fall, Right: 2 weeks post-op cast removal

 

The first 60 days in a new role would be a challenge for almost anyone. But throw a broken ankle into the mix and things get taken to a whole other level. To say that I’ve grown personally and professionally while working and recovering over the past 60 days is an understatement. I wanted to take some time to share some lessons I’ve learned while starting my journey creating learning products:

 

Get your hands on the product!

One of the things I did within my first week, was complete a product teardown for Role IQ. A product teardown is when you investigate and reverse engineer the thinking and experience behind a product. This activity gave me a first hand look into the existing functionality of my product before I got too familiar with it’s ins and outs. It also allowed me to open up a more productive dialogue about the product with my team from the very beginning.

 

Start building relationships with all of your stakeholders

I am the absolute epitome of an introvert, so I knew going into my new role that I would have to make an extra effort to meet everyone. Over the first month, I ended up have 30+ virtual 1:1 sessions. I did them based on order of priority starting with my immediate team including developers and UX designer. I then starting meeting with other key stakeholders including other PMs, product marketing, support, and customer success. Once all the initial meet and greets we’re done, I made sure to put reoccurring meetings with stakeholders on my calendar so I’d never have to think twice about who to talk to and when. Due to the size of Pluralsight, I’m still discovering people that would be great connect with about my product. Thats why forming relationships early with folks is so important; whoever you meet with will likely refer you to others.

 

Get aquatinted with your OKRs and performance metrics

My second week on the job was the first week of Q4 and I was lucky enough to have perfectly crafted OKRs (objectives and key results) all ready to go. After reviewing the OKRs with my manager and getting my mind wrapped around them, I set up some time with my team. I held a deep dive session with the Role IQ team to discuss what we planned on accomplishing for the quarter and brainstorm some possible approaches to problems. The time spent discussing the OKRs was invaluable. It made each of us aware of how the product would be measured and what success would look like.

 

Talk to the customer ASAP

Almost all companies these days tout about the importance of “voice of the customer”, but not all practice it. At the end of the day product management is all about solving problems for your customers. How can anyone solve their customer’s problems if they’re not talking to them? Thats why I made it a point to kick off customer calls as soon as possible. Since my product encompasses B2B and B2C markets, that meant hopping on calls with learning and tech leaders inside of enterprise organizations, as well as connecting with the learners themselves.

I followed Pluralsight’s Directed Discovery process which included doing voice of the customer (VOC) exploration calls. I also did some customer confirmation testing (CCT) which included looking at qualitative and quantitative feedback from customers who were already interacting with the product.

In addition to conducting my own research, I listened to customer recordings that took place before I inherited the product. I also sat in on client calls that others we’re conducting. I can honestly say, there really is nothing like hearing feedback directly from the customer. Some of the best insights I’ve heard, have come straight from these sessions and they’ve immediately impacted the future of the product.

 

Have your first win

I knew going into my new role that I wanted to have my first win as soon as possible to prove that I was bringing value to the team. One of my favorite moments was leading my product into an Open Beta where managers and admins could opt into our experience via a banner in the UI. It took a ton of wrangling for it to go live – including our team  finishing up some amazing work on analytics features, working collaboratively with another product team, and leading demos for our product marketing, sales, and presales team. It was the moment that really proved to me that I could be a Product Manager, I was doing it, remotely, and with a broken ankle to-boot!

 

Ask Questions

One of the most powerful things a product manager can do is ask questions. If you hear someone talking about a process or procedure that you’ve never heard of – ask a question. If someone says why they built or do something a certain way – ask a question. You will learn so much about whats going on, how things work, and how someone thinks the way they do about something. Ask anyone and everything – it’s important to soak up as much knowledge as possible.

 

Be patient and take care of yourself

One of the most important things I’ve learned since getting injured is the power of patience. For the past few years, I’ve ran as fast as humanly possible to every goal that I set out for myself. I’ve had mentors and friends tell me to slow down, have more fun, and make time for myself but I never listened. The injury forced me to slow down and be patient with myself and my body. I’ve learned to listen to the signs that I need rest and not feel guilty about sitting on the couch and sleeping on the weekends. At the end of the day, it’s completely impacted my working style and made me a well rounded product manager.

 

 

 

Transforming the future of technology learning: 10 years in the making

Ten years ago, I sat in the passengers seat of my fathers Honda Ridgeline as we drove by the Niagara River in Buffalo, NY. My father, a machinist of over 20 years, shared his regrets about how he wished he continued his education. “Education is the only thing that someone can never take away from you” he said, as I listened intently.  He shared his hopes about how I would continue school and chase my dreams despite any obstacles that may get into my way. This conversation has always stayed with me and I frequently think back to it during moments of self reflection.

It should come as no surprise that since then, education and learning have become ingrained into every ounce of my being. My core philosophy in life is that learning is the basis for growth and change. I believe that every experience you have and person you encounter has something to teach you as long as you’re willing to listen. I believe that learning is a fundamental right regardless of gender, race, income level, or where you were born. This belief has guided me through constantly juggling reading at least 3 books at all times (true story – check my goodreads account), undergraduate and graduate degrees, and now the next step in my career.

Thats why, I am absolutely thrilled to announce that I will be joining Pluralsight as a Product Manager.

 

Why Product at Puralsight?

When I began my job search, I knew I wanted a role that would challenge me, align with my learning philosophy, and allow me to make a profound impact on the world.

Product Manager – The epitome of a challenging role

Never in a million years could I have imagined that the next step in my career would be a Product Manager! I’ve worked in tandem with product managers for the past 3.5 years at The Predictive Index and I’ve seen first hand how challenging of a position it can be. So when a good friend of mine actually recommended it to me over 6 months ago, I practically laughed in his face. But as things often do, the idea began to spread through my mind. After countless conversations with those in the SaaS industry, a ton of research (books, conferences, etc), and coaching with my manager; I found myself ready to take on the product manager role. I recognized that a lot of the skills I’ve been utilizing in Learning and UX and all the skills I’m looking to grow we’re encapsulated within a PM role.

 

An aligned mission driven learning philosophy

This past March, I attended UX Fest in Boston and was fortunate enough to see Gilbert Lee, Head of Product @ Pluralsight present. His presentation immediately resonated with me as he talked about the future of workplace technical learning. I remember sitting in the audience thinking “This is why I started in learning!!!”.

The future of workplace education has fascinated me since I began my career in the learning industry nearly 6 years ago. It’s what drove me to pursue my masters in Organizational Performance and Workplace Learning with Boise State and is now what led me to my new role at Pluralsight.

The moment I began talking to the team at Pluralsight, I knew that learning was something that the organization was fundamentally committed to. From considering learning theories during the product development process to their iterative testing culture; learning is truly a shared philosophy across the entire organization.

Overall, I believe that providing just in time digital training is something that is necessary for workers to perform their best on the job. I have always been committed to making that happen for my learners and am grateful to be within an organization that is committed and driven to do the same.

 

Ready for takeoff

I’m so humbled and thrilled to be joining the Pluralsight team! I am so excited to see where this next chapter takes me.

Carving a new path: career announcements

Time truly has been flying by this year. It’s already July and the summer is heating up. I’m happy to report that the giant 15 foot squash plant in the garden hasn’t taken over my eggplants yet (fingers crossed). Any who, it’s been an entire month since my last post and I have some major updates to share!

 

I’m transitioning out of my job at The Predictive Index

When I began this year, I had a feeling in my stomach that there would be some major changes in store for my career. Even with that in mind, it didn’t make the decision to leave any easier.

Over the past 3.5 years with PI, I’ve seen the company undergo some huge changes. I’ve seen us grow more than double in size, streamline our processes, become more strategic, and truly spread our message of better work, better world. During that time I’ve also blossomed personally and professionally. For example, I entered PI as the Instructional Design Production Assistant. Fast forward 3.5 years and I am now a seasoned Learning Experience Designer whose 2 semesters away from completing her masters degree.

So it is extremely bittersweet to announce my departure. My last day is tentatively scheduled for September 30th. I’m still figuring out the next step for my career but I am beyond thrilled to see where i’m headed!

 

Elliott Masie’s 30 under 30 in Learning!

A few days after I made the decision to leave my position at PI, I received word that I am one of the recipients of Elliott Masie’s 30 under 30 award in Learning. To say that it was a surprise is a complete understatement!

It feels like all of the hard work from the past 6 years is finally starting to pay off! It also felt like the universe was supporting my decision to transition in my career in some small way. I feel beyond blessed and honored to be surrounded by such a talented group of peers in the industry. In November, I’ll be flying out to Orlando, FL to represent The Predictive Index at Learning 2018! If you’re headed out there be sure to connect – I’d love to meet in person!

 

Certificate in Workplace eLearning and Performance Support complete!

I just finished up my Advanced Instructional Design class for summer semester. The course focused on incorporating design thinking into the instructional design process. I am beyond grateful that I was able to take it – it helped to reinforce many of the concepts that I’ve been learning in my role over the past year. It also helped increase my confidence in my craft and share my expertise with my classmates.

I’ll be sharing some of the techniques I’ve been learning over the coming weeks in a series of posts. Until then I’m looking forward to a full 2 weeks off before starting Fall classes. With the conclusion of my course, I realized that I completed my Certificate in Workplace eLearning and Performance Support with Boise State. The certificate was no small feat and definitely gives me the energy to power through my remaining 2 semesters in my masters program!

 

Well thats all for now. Theres definitely some big changes in the works. I hope everyone has a fabulous end to July! I can’t wait to see where the rest of the year takes us all.

 

 

 

 

Overcoming my inner critic: My journey with imposter syndrome

I do not feel knowledgeable enough to do my job, like I’m not moving fast enough. I think I might be overanalyzing everything.

– Roberta Dombrowski, 5/13/18

Chances are if you did a simple search for imposter syndrome, the computer would spit out something similar to the statement above. Reality is, I wrote this in my personal journal over 15 days ago. If you ran into me in the office or on the street, you probably wouldn’t have any idea I was battling this inner critic every second of every day.

 

What is Imposter Syndrome?

First described by Suzanne Imes and Pauline Rose Clance in the 1970s, Imposter Syndrome is a phenomenon that occurs in high achievers who are unable to internalize and accept their successes. Often times it might mean attributing your accomplishments to luck rather than ability. This might mean living in perpetual fear that others will unmask your abilities, or you’ll be “found out”.

Common signs of imposter syndrome can include perfectionism, overworking, undermining your own achievement, fear of failure, or even discounting praise. For some, it may also be accompanied by depression or anxiety. Lucky me!

 

My Story

Above all, I’m someone who tries to push herself to be the best possible version of herself. I’ve always juggled multiple hats. Whether it meant simultaneously juggling 4 part-time jobs and taking 20+ credits each semester during undergrad or currently working full time and completing my masters part-time. I am not satisfied with good enough or average. I want to know that I’m giving 110% to whatever it is I’m doing.

If I’m being honest, I have to admit I’ve always juggled this determination with feelings of self-doubt or lack of confidence in my own abilities. I’ve always felt out of place or that I’ve had to try harder than others. I’ve never seen my accomplishments as something to be proud of. But every once in a while when I’m not judging myself, I’m able to take a step back and appreciate the journey that I’m on.

My most recent experience with imposter syndrome was triggered by my promotion to Learning Experience Designer roughly 8 months ago. This transition meant moving from the learning team to the UX team within my organization. The change marked a huge shift in my way of thinking. It also impacted who I interact with on a daily basis and what I’m responsible for.  I’ve had to jump head first into creating UX designs for our software platform with little knowledge of what makes a good user experience. For months, I’ve felt like a fraud, like I didn’t know enough to do my job well, or how I even got to where I am.

It wasn’t until most recently that I’ve started talking about my struggles with others. In all of my discussions and research, I’ve found out that I’m not the only one who deals with these feelings of being an imposter on a daily basis.

 

Tips for overcoming imposter syndrome

If you’re struggling with imposter syndrome, the good news is that there are strategies to help identify, combat, and manage it. Below are some helpful tips that I’ve discovered throughout my journey with imposter syndrome.

 

Identify the cause

Whats shaking your confidence? Is it your new job? Is it that interview or job search you’re going through? That big presentation you have coming up?

In my case, the answer was pretty obvious – I felt like I didn’t have enough knowledge to do my job correctly. Think long and hard about what your cause might be. It’s most likely the skills you’re selling yourself short on when talking to others.

 

Talk to someone

Now that you have a better idea of what’s causing the feelings, take a deep breath and talk to someone about it. There’s nothing like getting an outside perspective to gain a better understanding of how you really are doing. This person will be able to help identify what fears are irrational and remind you of your strengths and areas for improvement.

I’m very blessed in the fact that I’m surrounded by loving and supportive people inside and outside of work. One of the most enlightening discussions I had over the past few weeks was with my manager. He was able to show me some things I wasn’t able to see through the fog.

 

Stop trying to achieve perfection

Ernest Kurtz and Katherine Ketcham describe the quest for perfection superbly in their book, The Spirituality of Imperfection:

“For to be human is to be incomplete, yet yearn for completion; it is to be uncertain, yet long for certainty; to be imperfect, yet long for perfection; to be broken, yet crave wholeness. All these yearnings remain necessarily unsatisfied, for perfection, completion, certainty, and wholeness are impossible precisely because we are imperfectly human – or better, because we are perfectly human, which is to say humanly imperfect.”

One of the few things that are truly guaranteed in life is the fact that humans are imperfect. Rather than struggling to achieve perfection, focus on the value you bring to the table. As a self-proclaimed perfectionist, this is probably the most difficult. I frequently have to remind myself on a daily basis that perfection is the enemy of experience and I’m doing the best that I can.

 

Own your story and stop comparisons

Too often we fall into the trap of comparing our weaknesses with the strengths of others. We tell ourselves “If I could just be as good at presentations as Jennifer” or “Why can’t I be as creative as James?”. These comparisons are subjective, biased, and unhelpful.

Shift your perspective to think about what your unique qualities are. What are you good at that others are not? After opening up to a good friend about my struggles with not feeling like I knew enough, he suggested that I try using one of my most powerful traits, intuition. It was a watershed moment for me. For someone who trusts their gut above anything else, why was I overanalyzing everything and hell-bent on researching new theories?  I was afraid of failing and thought that learning more or knowing more could help. It wasn’t until I started to own my own story and trust my own abilities that I started to feel more confident in myself and what I already brought to the table.

 

A new beginning

It takes courage to admit you’re feeling a certain way and decide to open yourself up to make a change. I’m not saying it’s going to be easy but I promise it’ll be worth it. It wasn’t until I decided to own my story that I’ve become more confident in my path and where I’m headed. So what’re you waiting for? You’ve got this!

Catch me if you can: A midyear check-in

Spring time is in full effect here in Providence, RI!

The first half of the year has proven to be quite busy. Just within the past month, I finished up my spring semester and moved my entire apartment to the East Side of Providence, RI.

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Yep, you heard that right! My month off in between classes was no cake walk. I traded in my solo apartment in Pawtucket, RI and took a leap to the city. During the transition, I also took a hard look at the 2018 goals I set up for myself. I realized I’ve already completed roughly 65% of them and it’s not even the end of May! To say i’m exhausted is an understatement.

So, whats up next?

As I start to look at the second half of the year, I’m beyond excited to see what’s in store.

Next week, I’ll be starting an Advanced Instructional Design course (my last class to complete my Workplace eLearning and Performance Support certificate with Boise State)! The class will focus on incorporating user experience practices like journey mapping, personas, and prototyping into the learning design process. If it sounds right up my alley, thats because it is! The past 8 months have been a huge transition to my LXD role, so i’m excited to learn more about theories and gain more confidence in the work that i’m doing.

Another focus for the coming months will be slowing down, reflecting, and creating. I hope to redesign my personal website, write more, and do all the artsy stuff I used to have more time for.

So heres to a rocking start to 2018. I can’t wait to see where we all end up in the next few months!