In-Product Software Support

The Predictive Index is a workplace assessment company located in Westwood, MA. By using The Predictive Index software platform, clients are able to administer and interpret the results of their workplace assessments.

Working along side Product Management and Development, I led the in-software learning experience on all fronts including defining and owning the learning strategy, content development and messaging.

The end result was 25+ help videos that were embedded directly into the interface along UX Copy containing software best practices. At any point when using the software, users could click the help icon to receive context specific help at their moment of need.