Last week I was fortunate to participate in the Transitioning from ID to Learning Experience Design session that was part of the Training, Learning, and Development Community Playlist. Matt Sustatia and I spoke about the growing use of the term Learning Experience Design and how Instructional Designers can make the jump to LXD.
The session was absolutely amazing and I couldn’t wait to share some of the insights learned throughout the session!
What is Learning Experience Design?
I would define Learning Experience Design as the practice of creating learning experiences that enables learners to achieve a desired performance outcome. Learning Experience Design uses an iterative approach that focuses on understanding the users challenges and experiences to design iterative solutions to help solve their needs.
This doesn’t mean limiting learning experiences to formal learning that take place in a school or classroom. Quite the opposite, learning experiences can take place anywhere; at home, while working, or on the go.
Learning Experience Designers focus on the holistic learning experience and what the learner is going through. This means that rather than simply focusing on designing curriculum or instruction, the learning experience designer will consider the learner and everything they’re experiencing. They’ll then use that information to create solutions such as:
- content (what does the learner need to do in order to perform a task)
- the look and feel of the learning experience
- communication about the content
- how the learner interacts with the content
What skills can IDers grow to move into LXD?
With any job, the actual responsibilities that someone carries out can truly vary from company to company. Learning Experience Design is no different!
I made the jump to Learning Experience Design roughly a year ago after moving to the User Experience team within my organization. The move made me responsible for designing in-product learning experiences for users of our software platform. With the transition, I’ve been able to work on some pretty exciting projects like designing in-software user onboarding for our beta software, designing wireframes, and user flows for new features, low fidelity prototypes of product features, and UX Content.
I’ve talked to many other learning experience designers who design all different types of learning experiences including elearning and instructor led training. Regardless of your background, I’ve noticed a few skills that can come in handy with making the transition to learning experience.
Practice Design Thinking
Most instructional Designers are very familiar with using the traditional ADDIE model to create learning experiences. Design Thinking is actually an almost identical process – you can see this by simply comparing the ADDIE and Design Thinking graphics below.
Popularized by Tim Brown, David M Kelly, and Roger Martin; design thinking focuses on using a human-centered approach to solving problems. It’s helpful to take the holistic view of a problem to truly understand all the different aspects that a learner is going through and then determine a solution. Since moving I’ve started using design thinking to craft learning experiences, I’ve been able to iterate quicker and have started developing things like user personas, empathy maps, and journey maps.
Brush up on those design skills
I definitely see e-learning design as a huge jumping point into learning experience design. Brushing up on graphic design skills like how to incorporate color, typography, layout into designs will make a huge impact on your work. Interaction design will also have a huge impact on your work. I challenge those looking to make the transition to LXD to begin by thinking about the types of elearning interactions you want to provide your learners with. You may want to consider questions such as:
- Whats the overall goal of this learning interaction?
- How is the learner going to move through these screens in my lesson?
- What happens if they click this button?
- How will they see the results of this interaction?
- What types of graphics should I include in this interaction?
Change is hard
Everyone knows that change is hard! I can tell you first hand that my transition to our UX team did not come easy. My way of thinking and working completely shifted. It taught me how to incorporate design thinking, user centered design, prototyping and iteration to my approach. I was forced to think more strategically about getting to the root of a users problem and identify their pain points. But with the change also came tons of insecurities, battling perfectionism, and cognitive load. I was fortunate enough to reach out to others in the industry, have supportive coworkers, and read tons of books that helped ease the transition. If you’re feeling hesitant about making the move to learning experience design, don’t be! Feel free to reach out for any tips and tricks as you embark on your journey.
Design Thinking 101. (n.d.). Retrieved from https://www.nngroup.com/articles/design-thinking/
Dombrowski, R. (2018, April 15). Using Design Thinking to Craft Learning Experiences. Retrieved from https://robertamedia.com/2018/04/14/using-design-thinking-to-craft-learning-experiences/
The Training Learning and Development Community (2018, August). Instructional Design Playlist. Retrieved from https://www.crowdcast.io/e/id-playlist/4