Using information mapping to write clearer content

Last month, I sat down with some of my coworkers to officially hand off knowledge base responsibilities. Since transitioning more fully into my LXD role, I haven’t had the bandwidth to manage them anymore. It was a little bitter sweet, but it’s so exciting to see others step up to the plate and expand their skills. I ended up reviewing some information mapping best practices to get the team more familiar with creating learning content. The session was so energizing! It reminded me of how much I love getting in front of people to share best practices and how much…